FAQ

Ordering

How do I know my order went through?
You'll receive a confirmation email within minutes. If it hasn't arrived, check your spam folder before contacting us — it's usually there.

Can I change my order after placing it?
Yes, within 12 hours. Email us with your order number and we'll adjust it before dispatch.

Shipping

How long does delivery take?
Typically 8–16 business days depending on your country. Full breakdown on our Shipping page.

Do you ship to my country?
We ship worldwide. If checkout accepts your address, we deliver there.

My tracking hasn't updated in days — is my order lost?
Almost certainly not. Tracking often goes quiet for several days during international transit, then updates all at once. If there's no movement after 10 days, write to us and we'll investigate.

Products

Are your products tested on animals?
No. We do not stock products from brands that conduct animal testing.

I have sensitive skin — where do I start?
Begin with a single product rather than a full routine, and patch test on your inner arm for 24 hours. If you tell us your skin type, we'll point you to the gentlest option.

How do I know which products suit my hair?
Each product page lists the hair type it's designed for. If you're between categories, message us — a short answer beats a wrong purchase.

Returns & payment

What's your return policy?
30 days from delivery, unused and in original packaging. Details on our Returns page.

Which payment methods do you accept?
All major cards, plus Apple Pay, Google Pay and Shop Pay at checkout.

Is my payment secure?
Yes. Payments are processed through Shopify's encrypted checkout. We never see or store your card details.

Still stuck?

Contact us — we answer every message within 24 hours.