Shipping policy
Shipping cost
Shipping is free on every order, worldwide. There is no minimum spend and no delivery charge added at checkout. The price shown on the product page is the price you pay.
Processing time
Orders are processed within 1-2 business days. You will receive a confirmation email with a tracking number as soon as your order is dispatched.
Estimated delivery times
| Destination | Estimated delivery |
|---|---|
| United States | 8-14 business days |
| United Kingdom & Ireland | 8-15 business days |
| European Union | 10-18 business days |
| Canada | 10-18 business days |
| Australia & New Zealand | 10-20 business days |
| Other supported countries | 12-21 business days |
These are estimates rather than guarantees. Customs clearance and local postal delays can occasionally add several days beyond the ranges above.
Where we ship
The United States, Canada, the United Kingdom, Ireland, Australia, New Zealand and across the European Union, plus Norway, Switzerland, the United Arab Emirates, Israel, Japan, South Korea, Singapore, Hong Kong and Malaysia. If checkout accepts your address, we deliver there.
Tracking
A tracking link is emailed to you at dispatch. Please allow up to 72 hours for the first scan to appear. A quiet tracking page in the first days is normal and does not indicate a problem.
Customs, duties and taxes
Most orders arrive with no additional charges. In some countries, import duties or taxes may be applied by your local authorities. These charges are set by your government, are outside our control, and are the responsibility of the recipient.
Split deliveries
Orders containing several items may arrive in more than one parcel, on different days. Each parcel is tracked separately and you will receive a tracking number for each.
Incorrect address
Contact us within 12 hours of ordering and we will correct the address before dispatch. After dispatch we cannot redirect a parcel. Orders returned to sender because of an incorrect address are refunded once they reach us.
Lost parcels
If tracking has not moved for 10 days, contact us and we will open an investigation with the carrier. If a parcel is confirmed lost, we replace it or refund you in full.
Questions
Email awelyashop@gmail.com, we answer within 24 hours on business days.