Returns & Refunds
If something isn't right, we'll make it right.
30-day returns
You have 30 days from delivery to request a return. Items should be unused, in their original packaging, and in resalable condition.
How to start a return
- Email us at awelyashop@gmail.com with your order number and the reason for the return.
- We'll reply within 24 hours with return instructions and an address.
- Ship the item back. Return postage is covered by the customer unless the item arrived damaged or incorrect.
Refunds
Once your return arrives and passes a quick check, your refund is issued to the original payment method within 5–10 business days. Your bank may take a few extra days to display it.
Damaged or incorrect items
Send us a photo within 7 days of delivery and we'll replace the item or refund you in full — no return shipping required. This one is on us.
What we can't accept
- Opened or used personal care items, for hygiene reasons
- Items returned after the 30-day window
- Items without original packaging
Cancellations
Orders can be cancelled free of charge within 12 hours of purchase, before dispatch. After dispatch, the standard return process applies.
Still unsure? Ask us — we'd rather sort it out than leave you guessing.